Customer Care Overview

Where Your Success Comes First.

At OEConneciton, we measure quality customer care by your success.

Dedicated staff

Focused on quick response and proactive follow-up, OEConnection provides dedicated staff to serve our inbound Customer Service Call Center and outbound Training Group. Some of our offerings include:

• Comprehensive on-demand tools
• Personalized one-on-one training
• Live assistance within 20 seconds of your phone call

Our support professionals are multi-lingual and cross-trained on all OEConnection solutions, and consistently earn team ratings of 4.9 out of 5 through independent surveying.

Award of distinction

It is this attention to helping you perform your job without interruption that has earned us distinction as a Certified Center of Excellence by Benchmark Portal, an industry leader in analyzing and improving call center performance in more than 55,000 call centers worldwide.

Immediate assistance

For your convenience, we provide toll-free telephone and e-mail support five days a week, spanning all North American time zones.

Product Support and Training

For web-based training, visit our WebEx site if you are instructed to do so.