OEConnection
Right Part. Right Place. Right Time.
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News & Events
Jan. 26 2012OEConnection® is Named Richfield 'Business of the Year'
Jan. 17 2012OEConnection® Earns Healthy Worksite Award
Jan. 12 2012OEConnection President & CEO Helps Develop Criteria for Software Enginee...
Jan. 03 2012OEConnection® Unveils Redesigned Website
Dec. 02 2011OEConnection Recognized as One of Northeast Ohio's Fastest-Growing Compa...
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OEConnection® e-commerce solutions serve the OE replacement parts needs of automotive, heavy-duty truck and other related industries
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Award One
Home > Support > Customer Care

Customer Care Overview

Where Your Success Comes First.

Benchmark

At OEConneciton, we measure quality customer care by your success.

Dedicated staff

Focused on quick response and proactive follow-up, OEConnection provides dedicated staff to serve our inbound Customer Service Call Center and outbound Training Group. Some of our offerings include:

  • Comprehensive on-demand tools
  • Personalized one-on-one training
  • Live assistance within 20 seconds of your phone call

Our support professionals are multi-lingual and cross-trained on all OEConnection solutions, and consistently earn team ratings of 4.9 out of 5 through independent surveying.


Award of distinction

It is this attention to helping you perform your job without interruption that has earned us distinction as a Certified Center of Excellence by Benchmark Portal, an industry leader in analyzing and improving call center performance in more than 55,000 call centers worldwide.


Immediate assistance

For your convenience, we provide toll-free telephone and email support six days a week, spanning all North American time zones.

CustomerCareLobby

Support Hours
Monday - Friday 8 am to 8 pm ET
Saturday   8 am to 5 pm ET

 

Contact Us
U.S 888.776.5792, ext. 2
Canada
(English)
866.253.1351, ext. 2
French 877.824.4813
Spanish 877.301.4854
Fax
(U.S. & Canada)
330.523.1700
Email Support@OEConnection.com

Leading OEMs using OEConnection
  • English
  • Canada
OEConnection
4205 Highlander Parkway
Richfield, Ohio, 44286
Ph: 888.776.5792 | FaxFx: 330.523.1700
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