OEConnection
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ServiceAdvantage
Right part. Right place. Right time. Right kind of innovation.

ServiceAdvantage

OVERVIEW
You only get one chance to make a first impression. And you certainly don't want to under or over service customers because the vehicle has a unique maintenance service schedule.

Most dealerships provide maintenance services to only 30% of the vehicles they sell – what if you were able to increase this percentage?

Service department advisors can offer customers the best advice on needed routine maintenance with OEConnection's Internet-based electronic service maintenance menus. These menus allow service managers to adjust pricing as needed, and provide easy-to-use screens for service advisors. Vehicles from 2000 and newer are included in the database of maintenance recommendations, and lookups are make-model-year specific. Increase professionalism, identify added repairs, and help staff boost repeat customer business with OEConnection's electronic service maintenance menus.

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"Presenting these professional, customer-specific menus to my customers helps them understand that everything we do is professional. They realize we're a well-run organization, and these menus help make that positive first impression. They've helped me establish a very good rapport with my customers."

Erik Ochs, Parts and Service Director, Angleton Auto Center, Angleton, TX

FEATURES AND BENEFITS

Features include:
  • Interactive vehicle-specific service menus
  • Dealer-recommended service packages
  • Dealer-specific labor op codes and pricing
  • Online multi-point vehicle inspection form
  • Printable vehicle-specific menus
  • Pricing / profitability analysis and reporting
Service Advisor and Customer Menu Features:
  • On screen interactive consultative sales presentation tool for service advisors
  • Display and print service menus with specific make-model-year pricing
  • Display dealer-defined and factory-recommended maintenance services
  • Consistently provide vehicle owners with accurate and complete menus in simple language
  • Print menus in color or black and white
Service Manager Program Features:
  • Manage dealer-specific parts pricing
  • Add dealer-defined services at recommended mileage intervals
  • Built-in pricing and profitability tools help analyze and price service packages using profit mark-up, gross margin, and effective labor rate
  • Automatically integrate with automakers' scheduled maintenance and additional required services (as described in the customers' owner's manual.)
  • Flexibility to easily change prices and add/update service packages
  • Customize menus with dealer logo, contact information, and dealer service benefits.

Getting Started
Call OEConnection at (888)776-5792 ext. 3 to speak with a sales representative and start using ServiceAdvantage in your dealership today!

OEConnection Is Here For You
When you subscribe to our products, our product support, training, and sales staff will support you every step of the way. Whether you need help setting up your computer or becoming comfortable with the product, simply call us at (888)776-5792, ext. 2.