Automakers
Operations run smoother, more efficiently, and more profitably using OEConnection's Internet-based technology to execute and manage parts movement and service processes. OEConnection provides:
- Already-established Internet-based systems to implement within weeks or months for OEM corporate and franchise locations.
- One or many customized solutions to integrate with an automaker's already-established program.
Every OEConnection program is designed and implemented as a partner to our customers, because our mission is to deliver outstanding technology solutions that improve efficiencies, drive original equipment replacement parts sales, improve service lane profitability, and most importantly, increase customer satisfaction.
OEM programs include:
LinkIQ Parts Circulation - Using OEConnection's nightly-collected dealership parts inventory, this powerful Internet-based data analysis solution provides total franchise and PDC parts inventory visibility to an automaker, ideal for providing central-office employees information with which to base business and parts movement decisions confidently. Decisions can include: parts supply chain availability, demand and parts flow intelligence; idle parts control; dealership purchase parts asset valuation; product life cycle planning; field action support; inventory quality and pricing; recall planning, and more.
Parts Marketing and Administration (PMA) - For automaker parts marketing programs to help encourage and support dealerships to convert aftermarket or salvage parts sales to OE – PMA completely incorporates the parts promotion process into order and line-item detail as well as financial settlement. PMA is a rules-based system with a completely flexible and user-definable console for customized target marketing programs. Program parameters include: geographic areas, date ranges, part-level specification, insurance providers, collision consolidator, dealer and shop notification and more.
LinkIQ Collision - With wholesale dealers filling online collision shop parts orders through CollisionLink, automakers can learn about dealership activity, collision parts movement, aftermarket and salvage-to-OE part conversion rates, conquest analysis, PMA program results (see above), and more. This powerful online data analysis system enables manufacturers to improve their collision business bottom line.
Accessories Integration – To improve new vehicle point-of-sale-to-customer-delivery speed, efficiency and profitability, OEConnection provides integration technology for custom accessories orders at the dealership – to the OEM manufacturer vehicle line – to accessory manufacturer – to accessory installer – and back to the dealership for vehicle delivery with customized accessories.
D2D Express – OEConnection's configurable, rules-based systems automatically locates manufacturer-needed back-ordered parts in the database of nightly collected dealership inventories, sends online fulfillment notifications to the closest stocking dealers. D2D Express continuously monitors order status, and expands the search over time until the first dealer accepts the order, and then fills and ships the order for same or next day delivery. This powerful technology gets drivers back on the road faster than ever before – all to help improve customer satisfaction.
Inventory Advantage – OEConnection collects additional parts information each night from an automaker's targeted group of auto franchises' parts departments. Information is compiled and then available online for the purpose of parts department training programs for dealerships needing additional help – all with the goal of improving department efficiency, reducing idle and managing parts inventory better.
Sales Call Center – This special implementation of OEConnection's RepairLink Internet-based parts ordering and fulfillment solution, gives Call Center employees the ability to search OEConnection's nightly-collected dealership database of parts to find needed new and remanufactured engines and transmissions at one of the participating dealerships. The part is requested online, responded to by the stocking dealership and is most often delivered the same or next day.
Certified Collision Repair Network (CCRN) - A Ford-exclusive product for the FLM dealer collision repair shops, CCRN is also known as QPT (Quality Process Tracking). This program validates and provides measurement and process mapping to insure high-quality repairs that can be marketed to the insurance industry as the reason to use FLM dealer Collision repair shops and Ford original equipment parts as a 1st choice for an insured's collision repair.
Claims Processing - This internet-based technology enables franchised dealerships with the ability to service fleet-managed vehicles, and for a consolidated billing statement to be provided to the fleet management company for all dealership locations. Billing administrative functions are streamlined, easy-to-use tracking of submitted claim history and reconciling past payments is available online, and the application is integrated end-to-end for financial system settlement between automaker and the fleet management company, all helping automakers to drive more fleet business to their dealerships and get drivers in and out more quickly.
LinkIQ Field Reporting – Providing field representatives with valuable information is vital. LinkIQ Field Reporting arms staff members who support individual dealerships with the tools to identify the best parts stocking levels at each dealership. Historical sales information and dealer-to-dealer comparisons provide at-your-fingertips results enabling helps regional staff to help dealerships optimize stock levels and minimize idle inventory.
ServiceAdvantage – With Internet-based, manufacturer-recommended service maintenance menus, dealership service advisors can make a great first impression with customers. On-screen or printable, make-model-year specific look-ups show customers the exact maintenance requirements for their vehicle, direct from the manufacturer. Menus are easy to use, and allow service managers the ability to adjust pricing as needed based on sales analysis and profitability factors. The maintenance database recommendations are automaker provided, so all dealership branches use the same information, and customers receive consistent, professional service to help boost repeat customer business.